Lastly, can someone please explain to me why pingplotter says I'm get 100% PL on hop 1 so much of the time, yet I'm still getting ~45 ms latency except when hop 2's PL spikes? The lag spikes in game still correspond to those. All other times are fantastic, despite what pingplotter is saying about the first hop PL. I feel like convincing xfinity would be so much easier if I understood that one thing. This problem is also making it difficult to do my job since I work remotely. I've been disconnected from my remote session multiple times today. Please help, somebody. Thanks.