Hi Pingeling,

Thanks for your question!

From your screenshot, it doesn't look like there is any significant packet loss showing beyond hop 1 (there is a bit on hop 2 but it doesn't carry through). This most likely means that your router or modem is just not configured to respond to ICMP requests. Here is an article with more details:

https://www.pingman.com/kb/article/initial-hops-100-packet-loss-6.html

This isn't something that you likely need to worry about but if you are curious you could try a different packet type and see if it will respond to that (Edit -> Options -> Default settings -> Engine -> Packet Type -> TCP Packets).

Let us know if you have any other questions!

Thanks,

-Poe