Hi there!

So I've been trying to figure out what's been going on with our internet the past couple week and I've been having no luck. Any fixes my ISP have done hasn't improved anything. Wired or wireless connections all cut out at the same time and the disconnects happen at random intervals. According to pingplotter, it's always after the first hop and it's always 100% packet loss from then on and only for a few seconds. Any help or suggestions would be great!