Hey there!

Thanks for getting in touch!

It is definitely looking like, from what I can see in your screenshots, you've got that packet loss starting right at hop 1, carrying through to the final hop. This would mean that the issue is somewhere close to home - i.e., potentially a router, modem, or combo. If you want some more in-depth help, be sure to check out a new interpretation service we provide! You can find that here:

http://pingplotter.com/reader

See you there!