Hey geri1010!

So we actually cover this in the following article:

https://www.pingman.com/kb/article/packet-loss-or-latency-at-intermediate-hops-24.html

Then, to solve your network issue, follow the steps found here:

https://www.pingplotter.com/fix-your-network/getting-started/troubleshooting-with-pingplotter.html

And, finally, try to see if you can compare your problem pattern to one found here!

http://www.pingplotter.com/wisdom/common-network-problems

Let us know if you need any help!
_________________________
Regards,
Hayla