Hello,

I've been having packet loss for a little over a month and I can't play ANY online games (Guild Wars 2, Final Fantasy XIV, Diablo 3, Black Desert Online, etc) without having high ping/latency and it's very frustrating.

I also occasionally work from home as well and it's annoying to work on websites and upload files in emails and getting timed out or losing packets during that process.

I have my ISP currently monitoring my issue (I have a business account so I get priority over residential) and my ticket has been escalated to Tier 2 technicians.

I just want to know exactly what is going on in this graph I got here as I ping Google for over an hour.

I hope this get fixed soon! I really want to play my games again...