Hello,

Thanks for writing in - sorry to hear about your internet issues.

Without being able to see the results you're getting in PingPlotter, it's honestly pretty difficult for us to speculate on what the culprit in your issue may be. If you'd like, feel free to send over some of your trace results (via the "File" -> "Share" option in program), and we'd be happy to take a closer look and offer any guidance we can!

In the meantime, is the packet loss/higher latency you're seeing at hop #2 carrying through to the hop directly after it (hop #3) - or through the entire route to your final destination? If not, then it may not be something you want to factor into your troubleshooting efforts. We cover this topic in more detail here:

http://www.pingman.com/kb/5

We've also got a great guide that goes over how to use PingPlotter to troubleshoot issues like the one you've got here, which may prove helpful to you:

http://www.pingplotter.com/netnirvana/

If you have any other questions - please let us know.

Best wishes,

-Gary