I have been dealing with terrible packet loss and latency every single night for almost three weeks now through a Comcast ibone (IP 75.149.230.69 / be-201-pe01.350ecermak.il.ibone.comcast.net.

The issue always occurs around peak hours between 5pm EST and 11pm EST and it literally happens every single evening.

I have contacted my ISP (Time Warner Cable), Comcast's corporate office, and Comcast's tech support registration email without anything being done and Comcast pushes the issue off to my ISP. They say I am the only one complaining of this issue and I am at my wit's end. I have sent them PingPlotter images like the ones below but they claim that the packet loss is only due to their server dropping ICMP packets but I am using UDP packets engine so how could that be?

I need some advice on how you feel about my PingPlotter Pro trace results and what you would do if you were me. I feel as if I have done just about everything I can at this point but noone cares or takes this issue seriously.

Thank you very much.

Below are the images from tonight's traces in which I once again could not play my game as the latency and packet loss was just too terrible between the hours of 8:58pm – 9:20pm as well as 10:30pm – 10:48pm.

The first two images are trace to server I play my game on and the graphs are of what I believe to be the originating ibone server owned by Comcast causing the issues.

The last two images are to a different server I play my game on which takes the same hops to reach the final destination and the graphs once again are of the same problematic ibone server.

I can also upload the .pp2 files if needed.