This is pretty normal. Hop 2 is probably your DSL modem, Cable modem, or similar. Hop 3 looks just fine, so it's just the way hop 2 is configured. We have some knowledge base articles that cover this topic here:

http://www.nessoft.com/kb/6

http://www.nessoft.com/kb/24

http://www.nessoft.com/kb/47

The picture you post here looks pretty perfect. 20ms of latency, no packet loss at the final destination.

Best wishes,
Pete