Problem Installing MultiPing or PingPlotter


I'm having problems installing one of your products. What's the solution?


All MultiPing and PingPlotter editions use Windows Installer and the "MSI" format to reliably install the software. Windows Installer is a shared system component and can sometimes fail in unexpected ways.

There are a few "easy" things you can do to try and get the installer to work.

Creating an install log

If none of those steps help, we probably need to create a log file that helps us troubleshoot, and then send it to our support team at To create that log, do the following (the explicit instructions here assume you're using Windows 8 - you may need to modify the instructions a bit if you're running some other operating system).

To create an install log, we need to run the installer with a custom command line parameter. This parameter is: /log "path to file". Here are explicit instructions on how to do that:

Issues with "B:\" drive

We've received some reports of users having issues installing if their primary hard drive is a "B:\" drive. We're working with the creator of our installer solution to try and figure out a fix for this issue - but in the meantime, there are a few methods to try and get things working:

Copying the PingPlotter install directory from another machine isn't a perfect solution (you won't be able to install PingPlotter as a service, and you won't have a .pp2 file association), but it can at least get the program up and running for you.

If you have any questions, or if you need help with any of the above processes - please don't hesitate to contact us at!

Article ID: 92
Created On: January 14, 2012
Last Updated On: July 1, 2015

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