"Connection Closed Gracefully" error when testing alerts.


When I test an email alert, I get a "Connection Closed Gracefully" error. What's the fix?


This is probably related to your virus scanner (we've seen it with Norton Antivirus, for example). You might have your virus scanner set up to watch port 25, and for some reason it's disconnecting the conversation between PingPlotter and the SMTP server.

There are a few possible solutions:

We've also occasionally seen this error when the SMTP server was having issues (being rebooted, shut down, or other similar problems), so if it normally works, then try again later.

Article ID: 87
Created On: February 4, 2011
Last Updated On: December 12, 2014

Online URL: https://www.pingman.com/kb/article/connection-closed-gracefully-error-when-testing-alerts-87.html