Posted by: jlast
ShoreTel Voice system difficulties - 12/12/11 09:52 AM
We have been battling a strange difficulty with our phone system. High jitter rates and audio loss occur without warning or reason. We have been successful in re-creating the problem and used PingPlotter to capture the data between the phone and the related T1 switch (used for the call via connected PRI). The file loaded was from a laptop to the T1 switch. We (here) have differing opinions as to where the loss is occurring. Your assistance in clarifying this is appreciated.