Lineage II problem

PeteNess,
I am another Lineage II (on line gamer) user and I ran pingplotter throughout the night. I am not sure how to interpret the graphs.

First, I am assuming that the 3 graphs are from my internet supplier (charter cable) Correct me if I am wrong, but each of those red lines means that I am getting packet loss.

Second - there seems to be a between 6 and 7. Is normal, acceptable, bad?

Who do I work with to get these problems corrected. Charter?

Thanks,

Greywolfeyes

I think we handled your questions via email support, right? If not, plesae let us know.