Can you help with pingplotter results

I am attaching pingplotter sample sets below - "tripleplay_hotstar_07012020_233959.pp2" and "tripleplay_google_08012020_001032.pp2" are consecutive in that order and reflect the packet loss started at night of 7th January 11:39 PM up until 30 minutes to 8th January 00:10 AM. Also "tripleplay_google_08012020_2014.pp2" is for 9th January

Download for pp2 files: https://we.tl/t-gmVuiQ3gOX?src=dnl

Hey captain!

I took a look through your data, and I believe I can identify a culprit.

It looks like a majority of latency and packet loss issues are coming from hop 2 - 10.1.0.1. If you double-click the row for hop 2, you can see a lot of the same packet loss that you see at the final destination. However, if you pull open hop 1, the same pattern isn't present - which means hop 1 is all clear.

This would go to show that hop 1 isn't necessarily having issues - the issue would either be in transit from hop 1 to hop 2 (bad cable, malfunctioning "out" port on hop 1) or it would be purely with the device at hop 2 (maybe bad hardware, weird traffic shaping, etc).

I would talk to your ISP and ask them what device is at that hop - I don't think it's your router, but it's definitely close to home (could be a demarc). Then, you can show them your PingPlotter results and see how to rectify the issue!