pingplotter free 5.10.4.6233 - save image broken?

Posted by: 7ekken

pingplotter free 5.10.4.6233 - save image broken? - 05/31/19 12:41 PM

Current version Free 5.10.4.6233 - Win 10 Pro x64

Hello, there is a Save Image option under File, but it does not appear to work.

When clicked it gives an error "No active window. Please open a trace or summary tab or window, and try again."

This feature works in older versions... specifically 5.5.14

What am I doing wrong?
Posted by: AustinB

Re: pingplotter free 5.10.4.6233 - save image broken? - 05/31/19 01:14 PM

Hi there,

Thanks for reporting this issue - I'm sorry it has caused you trouble!

We appreciate this being brought to our attention. I will see that a ticket is logged to get this fixed soon.

In the meantime, you can use a few Windows hotkeys to take a screenshot - see this article for detailed instructions:

https://support.office.com/en-ie/article...36-fb9381b32bb7

Please let me know if you have any questions or concerns!

All the best,
-Austin