Need help with a network problem.

Posted by: tobbedg

Need help with a network problem. - 07/02/16 11:42 AM

Hello my name is Tobias. Im having alot of problem with sudden lagg spikes. It all started 2 days ago out of nowhere, my skype started lagging and disconnected then i realised it was not only skype it was everything. My browser laggs, my games, skype. And my internet provider tells me they cant see anything wrong with it.
Posted by: Phillip

Re: Need help with a network problem. - 07/05/16 08:02 PM

Hey Tobias,

Thanks for using the forums!

It is *really* tough to tell what may be going on by this single screenshot - but it looks like there may be a packet loss issue starting somewhere between hops 1 and 2. The latency looks great, but those areas of packet loss are concerning.

If possible - would you be able to send over this sample set? You can export the sample set through "File" -> "Export Sample Set...", and then if you could attach that to an email and send it to us, we would be more than happy to take a look at it and see if we can give you a better clue as to what may be happening. You can email us a support@pingplotter.com.

We look forward to your email.

Cheers!

-Phillip