I have been having a connection problem with Comcast. They say they have tested their end and they have no problem with any of the servers and that there is no latency. There is most definately latency and packet loss, I get huge spikes of it every few minutes which is making my online gaming a terrible experience.

Can you help me to interpret these results so that I can accurately illustrate the problem to Comcast?

Snapshot #1:



Snapshot #2: