Thanks for reaching out!
Based on the screenshot you attached I think it is safe to say that this issue is not starting at hop #1 (your router). With that said due to the nature of a screenshot, it is difficult to say exactly where your problem starts but hop #2 or #3 looks a little suspicious.
You can rule out any packet down prioritization at your router by tracing directly to your hop #1 IP. You can learn more about this HERE
You may find the following articles helpful with interpreting your results: Interpreting Latency and Packet Loss Interpreting PingPlotter Results Common Network Problems
Once you have identified where the issue is coming from the following article may be useful: Building A Case
If you have questions about your results, collect at least 24 hours of data, and feel free to share it with us by:
- Sending over a SampleSet(pp2) file (File -> Export Sample Set -> All Data)
- [Creating a Share page](https://www.pingplotter.com/wisdom/article/about-pingplotter-sharing.html
) (File -> Share -> Create Share Page) and copy/paste the URL link in your reply.
Let me know if you have any questions about this!