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#3779 - 10/09/20 08:19 PM support
225 Offline

Registered: 10/09/20
Posts: 1
need some help figuring out what this means on these two graphs.

Cloudflare DNS.pp2 (115 downloads)
Google DNS.pp2 (123 downloads)

#3780 - 10/12/20 07:36 PM Re: support [Re: 225]
TJM Offline

Registered: 04/20/20
Posts: 39
Hi there 225,

Thanks for reaching out!

I took a look at your PingPlotter data that you attached and it looks like your packet loss may starts around hop 8 or 9 on the Cloudflare trace.

You may also notice that you are getting a high percentage of packet loss from hop #1 which is your router. This is an example of downprioritizing ICMP packets which is what PingPlotter uses to collect data (this is normally done to make space for higher priority traffic). It is important to note this is not actual packet loss that you experience while using the internet. A way around this is to run a trace directly to your router (Hop #1) while tracing to your other targets.

By tracing to your router directly your router should respond to ICMP requests and give you a much clearer view of what is happening at that hop.

Here are some links that I think you will find helpful regarding interpreting your results:

Interpreting Latency and Packet Loss
Interpreting Your Results
Common Network Problems
Initial Hop(s) 100% Packet Loss
One Poorly Responding Router

If you have any questions about this or need help interpreting more data please let me know!



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