Thanks for reaching out!
You can trace IPv4 and 6 from the same instance of PingPlotter by using ipv4:www.google.com
so you don't have to use 2 different devices.
From what I can tell in the PP2 files you provided it looks like your problem may originate at the first hop which is your router/modem. You can start by resetting your router to see if that fixes any of the packet loss you are seeing. However, if your router is older than 2-3 years it may be time to look into getting a replacement.
I believe the reason IPv6 comes through more clear is due to the fact that it is not shared. The more devices that are connected to the same thing will clog up a network. You can check to see if IPv6 is enabled on your different machines by:
[*] On the Start screen, type Control Panel.
[*] Press Enter.
[*] Select Network and Internet.
[*] Select Setup a new connection or network.
[*] Select Next.
[*] On the left side of the Network and Sharing Center, select [*] Change Adapter Settings.
[*] Right-click your network connection.
[*] Select Properties.
[*] Scroll to Internet Protocol version 6.
[*] Check the Internet Protocol Version 6 (TCP/IPv6) box.
[*] Select OK to save your changes for the selected network adapter.
The first hop in the trace is your router and the second hop will be your ISP, you can use Whois
to lookup the owner of an IP to figure out what each hop of the route is.
From here I suggest running simultaneous traces to your router and google using IPv6 for 24-48 hours and export that data, then run the same traces using IPv4 for another 24-48. Once you've done that you should be able to see where the problem originates from.
Here are some articles that will help you with interpretation:Common Network Problems Interpret Results Interpreting Latency and Packet Loss
I would also suggest looking into our newest product, PingPlotter Sidekick. This tool was designed for home users and remote workers, and boasts a network troubleshooting suite - straight from their local web browser.
Complete with automatic target selection, guided walkthrough, and automated data collection and sharing functionality, this program gives our customers the information they need to fix their network connectivity; either by themselves, or by sharing evidence with their ISP.
Sidekick is licensed for 28 days and, if you'd like to learn more, you can check it out at: https://pingplotter.com/sidekick
If you need help interpreting your results you can post them here or email them to us directly at firstname.lastname@example.org
If you have any questions let me know!