Thanks for posting!
Looking at the data you attached, there isn't quite enough to see the problem you're describing. However, we might be able to help you collect what you need.
If you’re interested, we recently released a new tool (called Sidekick
) built specifically for narrowing down general issues and sharing the results with tech support. We are looking for feedback on how it works and what we can do to make it better. In exchange for taking it for a spin and telling us what you think, we’d be happy to give you a month of Sidekick absolutely free
Sidekick should be able to tell you if your packet loss is being caused by something just outside your home network.
Just shoot me a PM with your email address, and I can get everything set.