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#3677 - 05/13/20 01:39 AM Huge lag spikes while gaming, freezes game client
McFavorite Offline


Registered: 05/13/20
Posts: 2
Hey all, I've been playing World of Warcraft Classic since last August just fine on a 4 year old modem and router. I started having huge lag a couple of weeks ago at random times, causing me to have to alt-F4 out of the game client. I have since replaced both the modem and router with a Netgear CM600 and a TC-Link Archer A7. The lag was gone the first night with the new equipment, but I had two spikes again today which breaks my heart. Anyone have any ideas before I call Comcast about the issue? I have my PC hard wired to the router. Here is what pingplotter is showing during these lag spikes. Thank you for any help!


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137.221.105.2.png (116 downloads)


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#3678 - 05/13/20 07:08 PM Re: Huge lag spikes while gaming, freezes game client [Re: McFavorite]
TJM Offline



Registered: 04/20/20
Posts: 59
Hi McFavorite,

Thanks for reaching out!

I took a look at the PingPlotter data you linked and it looks like you are getting packet loss from hop 2 which is outside your local network meaning that it is an ISP problem. If the problem continues you will want to get in contact with Comcast to try and resolve the problem.

Before you reach out to Comcast it will make your life a lot easier if you are fully prepared here are some links that will help you build a case.

Here's a link to the manual for Instructions on Reporting https://pingplotter.com/manual/reporting.html

Also, here's a link to an article on Sharing PingPlotter Data https://www.pingplotter.com/wisdom/article/about-pingplotter-sharing.html

Along with that here are a couple of articles we have that could also benefit you:

Solving Problems Outside Your Network https://www.pingplotter.com/fix-your-network/outside-network-problems.html

Interpreting Latency and Packet Loss https://www.pingplotter.com/wisdom/article/latency-packet-loss.html

If all of that seems like a lot of work you can also look into our newest product Sidekick https://www.pingplotter.com/sidekick . Sidekick is only $20.00 USD and is a step by step troubleshooting wizard that will collect your PingPlotter data. You can send the data that Sidekick collects directly to your ISP support department to help speed up a resolution for your problems.

Best of luck with talking to Comcast, If you have any other questions let me know!

Thanks,
-TJ

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#3680 - 05/14/20 03:33 PM Re: Huge lag spikes while gaming, freezes game client [Re: TJM]
McFavorite Offline


Registered: 05/13/20
Posts: 2
Thats huge thank you very much TJ. I'll be digging into this tonight!

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