Knowledge Base

Question I see that PingPlotter Pro shows a 'Jttr' (short for Jitter) column and graph. What is that used for? Solution Jitter is the amount of variation in latency/response time, in milliseconds. Reliable connections consistently report... Read More

Question PingPlotter Pro now has an 'MOS' column and alert. How is MOS calculated in PingPlotter? Solution MOS (mean opinion score) is a voice call quality metric. It is used by the VoIP industry to put a number on voice quality. In... Read More

Question I'm trying to set the DSCP byte on packets and am getting an error (and it doesn't work!). Solution Important note: The following information currently only applies to versions 4.12.0 and older of PingPlotter. Starting with... Read More

Question What is the best way to report on data that's been collected by PingPlotter Pro? Solution PingPlotter Pro can collect a lot of data, and you might want to report on data you've collected over time (see this article for help on long... Read More

Question I'm trying to run PingPlotter Pro as a service under Windows 8. It seems to start OK, but I can't see it running. How do I access it? Solution Note: The following information currently applies to versions 4.12.0 and older of... Read More

Question Is there any way to set up PingPlotter Pro to start tracing at a certain time during the day (7:00 am, say) and stop tracing later (22:00/10:00 pm)? Solution PingPlotter Pro does not have a scheduler built in, but you can use the Windows... Read More

Question I have multiple network cards on my computer. Is there any way to target one specific interface using PingPlotter (or maybe different ones when tracing to different targets)? Solution Yes! PingPlotter Pro version 5.5.8 introduced support for... Read More

Question When I start PingPlotter Pro, I'm getting a 'Alert Condition - MOS: The requested object is not found : WScriptScriptFullNameWSH' error. How do I solve this? Solution Note: This knowledgebase article only applies to... Read More

Question I love the web interface, but I'd love to give access to it without the ability to add/delete targets or change settings. Is it possible? Solution Important PingPlotter Professional's features will be adjusted for new purchasers... Read More

Question I'm having problems installing one of your products. What's the solution? Solution All MultiPing and PingPlotter editions use Windows Installer and the "MSI" format to reliably install the software. Windows Installer is a shared... Read More

Question I'm trying to get the PingPlotter Pro Web Interface to work with IIS, and I'm getting this error: "The call to Server.CreateObject failed while checking permissions. Access is denied to this object." How do I fix this?... Read More

Question I have multiple users that access the PingPlotter web interface. Is it possible to set up a different username and password for each one? Solution Important PingPlotter Professional's features will be adjusted for new purchasers... Read More

Question I've been running the PingPlotter Web UI, and I am hoping to set up access via a reverse proxy. How can I do this? Solution Important PingPlotter Professional's features will be adjusted for new purchasers starting July... Read More

Question How do I deploy a Cloud Agent to a device using Windows’ Unified Write Filter (UWF) feature? Solution Deploying a Cloud Agent on a device with UWF enabled requires adding specific folders to the UWF exclusion list. To add... Read More

Question I'm seeing gray lines in Timeline Graphs on a Cloud Agent. What's going on? Solution Gray periods appear when an Agent is not expecting a response from the machine. Here is a list of common things that might cause gray... Read More